Shipping Policy

INTRODUCTION

At One Green Filter, LLC, our commitment to delivering products efficiently is paramount. We understand the importance of timely delivery to our customers, whether they are purchasing water filtration systems, replacement filters, or any other product from our inventory. Our shipping process is meticulously designed to ensure that orders are processed promptly and delivered to our customers' doorsteps in a timely manner, enhancing their overall shopping experience with us.

Our dedication to efficient product delivery begins from the moment an order is placed on our website. We have implemented streamlined procedures to swiftly process incoming orders, ensuring that they are promptly picked, packed, and dispatched for shipping. By optimizing our order fulfillment process, we minimize any delays between order placement and shipment, enabling us to meet our customers' expectations for timely delivery.

Furthermore, we prioritize transparency and communication throughout the shipping process. Upon placing an order, customers receive immediate confirmation and regular updates on the status of their shipment. We provide detailed tracking information, allowing customers to monitor the progress of their orders in real-time and anticipate the expected delivery date. This proactive approach to communication ensures that customers are well-informed and can plan accordingly for the receipt of their orders.

In essence, our introduction emphasizes One Green Filter's unwavering dedication to efficient product delivery, underpinned by streamlined order processing, transparent communication, and a customer-centric approach. We strive to exceed our customers' expectations by consistently delivering their orders promptly and reliably, reinforcing our commitment to providing an exceptional shopping experience.

SHIPPING OPTIONS AND DELIVERY TIMES

At One Green Filter, LLC, we understand the importance of efficient shipping to our customers. Therefore, we aim to process and ship orders promptly to ensure timely delivery. Orders typically ship within 1-3 business days of being placed. Please note that orders placed after 6 PM will begin processing on the following business day. As for delivery times, we aim to provide an estimate of 1-3 weeks for standard delivery, although actual delivery times may vary depending on factors such as shipping location and carrier availability. We continually strive to improve our shipping processes to provide the best possible service to our valued customers.

2.1 Standard Shipping: Our standard shipping option is ideal for customers seeking a balance between cost-effectiveness and delivery speed. Orders shipped via standard shipping are typically delivered within 3 to 5 business days after dispatch. This shipping method is well-suited for customers who prioritize affordability and are not in urgent need of their items.

2.2 Expedited Shipping: For customers requiring faster delivery, we offer expedited shipping services. With expedited shipping, your orders will be delivered within 1 to 2 business days after dispatch, ensuring prompt receipt of your items. While expedited shipping may involve additional charges, it provides the convenience of swift delivery for time-sensitive orders or urgent needs.

2.3 International Shipping: We understand that our customers may be located across the globe, which is why we offer international shipping services to select countries. Delivery times for international orders may vary depending on the destination country and customs processing times. Typically, international orders are delivered within 5 to 10 business days after dispatch, although delivery times may be subject to unforeseen delays due to customs clearance procedures or local postal services. Additionally, we want to make it easy for our international customers to know which countries are included in our international shipping options. Currently, we offer international shipping to Canada only, ensuring that customers in this region can enjoy the convenience of ordering our products from anywhere in the world.

At One Green Filter, LLC, we understand the importance of providing clear and concise information about our shipping options to help our customers make informed decisions. To ensure transparency and clarity, we have established specific order cut-off times for each shipping option, particularly for expedited shipping. This allows our customers to plan their orders accordingly and select the shipping method that best suits their needs. 

SHIPPING CHARGES

Understanding shipping charges is essential for our customers to make informed purchasing decisions. At One Green Filter, LLC, we aim to provide clarity and transparency regarding our shipping fees, ensuring that you are aware of any associated costs before completing your order.

3.1 Calculation of Shipping Charges: Shipping charges for your order are calculated based on several factors, including the destination, package weight, and shipping method selected. To determine the shipping cost for your specific order, simply proceed to the checkout page, where you will find an itemized breakdown of the shipping charges before finalizing your purchase. We strive to offer competitive shipping rates while maintaining the quality and reliability of our delivery services.

3.2 Free Shipping Options: At One Green Filter, LLC, we aim to enhance the shopping experience for our valued customers by occasionally offering free shipping options for qualifying orders. To qualify for complimentary standard shipping, orders must meet a minimum purchase amount, which is subject to change based on various factors such as product size and weight. While the current minimum purchase amount for free shipping is set at $50, we reserve the right to adjust this threshold as needed to accommodate changes in our shipping costs or to extend this benefit to larger products in the future. This flexibility allows us to adapt to evolving customer needs and ensure that our free shipping offers remain accessible and beneficial to our customers. Rest assured, any changes to the minimum purchase amount for free shipping will be communicated transparently on our website and during the checkout process, ensuring clarity and transparency for our customers.

TRACKING YOUR ORDER

Once you've placed an order with One Green Filter, LLC, we understand the importance of keeping you informed about its status and whereabouts. Our tracking system provides you with real-time updates on the progress of your delivery, ensuring peace of mind and allowing you to plan accordingly for its arrival.

4.1 Receiving Your Tracking Number: After your order has been processed and dispatched from our facility, we will send you a confirmation email containing your unique tracking number. This tracking number serves as your ticket to monitoring your package's journey from our warehouse to your doorstep.

4.2 Accessing Tracking Information: To track your order, simply locate the tracking number provided in the confirmation email. Then, visit our website and navigate to the 'Track Order' section, where you can enter your tracking number to access the latest status updates. Alternatively, you can visit the website of our designated carrier and input the tracking number directly on their tracking page.

4.3 Real-Time Updates: Our tracking system provides you with real-time updates on your package's location and estimated delivery date. You'll be able to see when your package is out for delivery, in transit, or has been successfully delivered to your address. This feature allows you to plan your schedule accordingly and ensures that you'll be available to receive your package upon arrival.

4.4 Additional Assistance: If you encounter any issues or have questions about tracking your order, our customer service team is here to help. Simply reach out to us via email or phone, and one of our dedicated representatives will assist you in resolving any concerns or providing additional information regarding your shipment.

By offering comprehensive tracking services, we aim to provide you with a seamless and transparent shopping experience from start to finish. With our tracking system, you can rest assured that your order is in good hands and that you'll be kept informed every step of the way until it reaches your doorstep.

DELIVERY ISSUES

At One Green Filter, LLC, we strive to ensure that your orders are delivered promptly and efficiently. However, we understand that occasionally, issues may arise during the delivery process. In the event of any delivery delays or problems, we're here to assist you every step of the way, providing guidance and resolving issues to ensure your complete satisfaction.

5.1 Identifying Delivery Issues: IIf you suspect any issues with the delivery of your order, such as delays beyond the estimated delivery date or if your package hasn't arrived within the expected timeframe, it's essential to take action promptly. The first step is to verify the status of your shipment using the provided tracking number. Check the tracking information for any updates or notifications regarding the delivery status of your package. If you encounter any delivery issues or concerns, we kindly request that you report them to us within 48 hours of receiving your order. Email is the preferred method of communication for reporting delivery issues, as it allows us to address your concerns promptly and efficiently. 

5.2 Contacting Customer Support: If you encounter any delivery issues or delays, don't hesitate to reach out to our customer support team at orders@onegreenfilter.com. You can contact us via email or phone, providing details about your order and the specific issue you're experiencing. Our dedicated representatives will promptly investigate the matter and work to resolve any issues to your satisfaction.

5.3 Resolving Delivery Problems: Once you've contacted our customer support team, we'll work diligently to resolve any delivery problems or concerns. This may involve coordinating with our shipping partners to track down your package, providing updates on the status of your delivery, or arranging for a replacement or refund if necessary. Our goal is to ensure that you receive your order in a timely manner and that any issues are addressed promptly and effectively.

5.4 Ensuring Customer Satisfaction: At One Green Filter, LLC, your satisfaction is our top priority. We understand the inconvenience that delivery issues can cause, and we're committed to resolving them as quickly and efficiently as possible. Whether it's coordinating with carriers, providing updates on your delivery status, or offering solutions to address any problems, we're here to support you every step of the way.

5.5 Reporting Deadline: To streamline the resolution process for delivery issues, we have implemented a specific reporting deadline for customers to report missing or damaged items. Customers are required to report any delivery issues within 48 hours from the confirmed delivery date. This reporting deadline ensures that we can promptly address any concerns and take appropriate action to resolve the issue effectively.

5.6 Resolution Process: Once a delivery issue is reported within the specified deadline, our resolution process begins immediately. Upon receiving the report, our customer support team will initiate an investigation into the matter. This investigation may involve contacting our shipping partners to track the package, reviewing shipping records, or inspecting any available evidence of damage. We aim to resolve delivery issues as quickly as possible, with an estimated resolution time of 2-3 business days from the time of reporting. Throughout the resolution process, we will keep you informed of our progress and provide regular updates until the issue is fully resolved to your satisfaction. Our goal is to ensure that you receive the excellent service and support you deserve, even in the event of delivery challenges.

INTERNATIONAL SHIPPING POLICIES

At One Green Filter, LLC, we understand the importance of catering to our global customer base, which is why we offer international shipping to select countries. Our international shipping policies are designed to provide clarity and transparency regarding the shipping process, customs fees, and import taxes, ensuring a seamless experience for our international customers.

6.1 International Shipping Availability: We proudly offer international shipping to select countries worldwide. However, please note that certain restrictions may apply based on destination and local regulations. Before placing an international order, we recommend checking our website or contacting our customer support team to confirm whether we ship to your country.

6.2 Customs Fees and Import Taxes: It is essential to note that when shipping internationally, customers bear the responsibility for any customs fees, import taxes, or duties levied by their country's customs authorities. These additional charges are not incorporated into the shipping fees provided at checkout and are determined by the destination country's regulations and the value of the items purchased. To assist customers in estimating potential additional costs, we recommend consulting with their country's customs office or utilizing online customs duty calculators. Familiarizing oneself with these policies beforehand can help avoid any unforeseen charges upon the delivery of the package.

6.3 Delivery Times and Tracking: International shipping times may vary depending on the destination country, customs processing times, and local postal services. While we strive to provide accurate delivery estimates, please note that delivery times are subject to change and may be affected by factors beyond our control. Once your order is dispatched, we will provide you with a tracking number, allowing you to monitor the progress of your delivery online and stay informed about its estimated arrival date.

6.4 Local Customs Regulations: Understanding and complying with your country's customs regulations is essential to ensure a smooth delivery process. Certain items may be subject to additional restrictions or import regulations, which could impact the delivery of your order. We recommend consulting your local customs office for more information on specific customs requirements and restrictions that may apply to your order.

6.5 Customer Support for International Orders: If you have any questions or concerns regarding international shipping, customs fees, or import taxes, our customer support team is here to assist you. Feel free to reach out to us via email or phone for personalized assistance and guidance. We're dedicated to providing excellent customer service and ensuring that your international shipping experience with us is positive and hassle-free.

RETURN AND EXCHANGES

At One Green Filter, LLC, we prioritize your satisfaction with every purchase. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we offer a straightforward and hassle-free returns and exchanges process to ensure that you are fully satisfied with your shopping experience.

7.1 Eligibility for Returns and Exchanges: At One Green Filter, LLC, we strive to ensure customer satisfaction by accepting returns and exchanges for most items within a specified timeframe of 30 days from the date of purchase. To be eligible for return or exchange, items must be in their original condition, unused, and accompanied by their original packaging. However, it's important to note that certain products, such as custom-ordered water filtration systems tailored to specific customer needs, may not qualify for returns or exchanges due to their personalized nature. For comprehensive details on eligible items and the return process, please consult our Returns and Exchanges Policy. Additionally, if you encounter any issues with your order, we encourage you to report them to us within 48 hours of delivery. Once notified, we aim to resolve any issues promptly to ensure your complete satisfaction with our products and services.

 7.2 Restocking Fee: At One Green Filter, LLC, we believe in providing a seamless and customer-friendly return experience. Therefore, we do not impose a restocking fee on returned items unless deemed necessary due to specific circumstances. However, customers may be responsible for covering the return shipping costs, except in cases where the product is defective. We strive to ensure that our customers are satisfied with their purchases, and if a product is found to be defective, we will cover the return shipping expenses. For more information on our return policy, including details on return shipping fees and exceptions for defective products, please refer to our Returns and Exchanges Policy.

7.3 Initiating a Return or Exchange: If you wish to return or exchange an item, please contact our customer support team within the specified timeframe to initiate the process. Our friendly representatives will guide you through the necessary steps and provide you with a return authorization number (RMA) if applicable. Please note that returns or exchanges without a valid RMA may not be accepted.

7.4 Shipping Charges for Returns and Exchanges: The shipping charges for returns and exchanges vary depending on the reason for the return and the item's weight and dimensions. In cases where the return or exchange is due to a defect or incorrect item being sent, One Green Filter, LLC will cover the return shipping costs. However, if the return is initiated for reasons other than product defect or incorrect item, the customer may be responsible for return shipping charges. Please review our Returns and Exchanges Policy for detailed information on shipping charges and eligibility criteria.

7.5 Refunds and Exchange Process: Once we receive the returned item and verify its eligibility for return or exchange, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase, while exchanges will be processed based on product availability. Please allow sufficient time for the refund to reflect in your account or for the exchanged item to be shipped to you.

7.6 Exceptional Customer Support: Our dedicated customer support team is here to assist you throughout the returns and exchanges process. If you have any questions or concerns regarding your return or exchange, please don't hesitate to reach out to us via email or phone. We're committed to providing excellent customer service and ensuring that your returns and exchanges experience with us is seamless and satisfactory.

POLICY UPDATES

At One Green Filter, LLC, we recognize the importance of keeping our valued customers informed about any updates or modifications to our shipping policy. In addition to notifying customers via email, we are committed to ensuring that our notification process extends beyond just email communication. Alongside email notifications, we will also provide website notifications to alert customers of any changes to our shipping policy. These website notifications will be prominently displayed on our website's homepage or shipping policy page, ensuring that customers are promptly informed when visiting our site.

When we make updates or amendments to our shipping policy, it is crucial for our customers to know when these changes will take effect. Therefore, we will clearly state the effective date for any changes to the policy. This effective date will be included in the email notifications sent to customers and will also be prominently displayed alongside the updated shipping policy on our website. By providing a clear effective date, we ensure that customers have a definitive timeline for when the changes will be implemented, allowing them to adjust their shipping preferences or plans accordingly.

CONTACT INFORMATION

At One Green Filter, LLC, we believe in providing exceptional customer service and support every step of the way. Whether you have questions about our shipping policy, need assistance with tracking your order, or want to inquire about international shipping options, our dedicated team is here to help. Below are the various contact channels through which you can reach us for any inquiries or concerns related to our shipping policy:

8.1 Email Support: For non-urgent inquiries or detailed questions about our shipping policy, you can reach out to us via email at orders@onegreenfilter.com. Our knowledgeable customer support representatives monitor this email address regularly and strive to respond to all inquiries promptly. When contacting us via email, please ensure to provide as much detail as possible about your inquiry to facilitate a quicker and more accurate response.

8.2 Phone Support: If you prefer to speak with a member of our customer support team directly, you can reach us by phone at (727) 222-1800 during our regular business hours. Our friendly and experienced representatives will be happy to assist you with any questions or concerns you may have regarding our shipping policy or any other aspect of our services. Phone support offers the advantage of immediate assistance and real-time clarification of any shipping-related inquiries.

8.3 Address: Should you wish to contact us by mail or visit our physical location, you can reach us at the following address: One Green Filter, LLC, 4200 114th Terrace N, Clearwater, FL 33762. While contacting us by mail may not provide the same level of immediacy as email or phone support, it offers an alternative option for communication and ensures that your inquiries reach us securely.

At One Green Filter, LLC, we are committed to providing exceptional support and assistance to our valued customers. Whether you have questions about our shipping options, need help tracking your order, or require clarification on our international shipping policies, our dedicated customer support team is here to help. We strive to ensure that every interaction with our customers is informative, helpful, and ultimately, contributes to a positive shopping experience. Contact us today via email, phone, or mail, and let us assist you with all your shipping-related inquiries.